Fotoflo is pay-per-project, not a subscription: nothing renews automatically, and you only pay when you buy credits. This page summarises how refunds work. The full terms are in sections 4 and 5 of our Terms of Service, which prevail if the two ever differ.
Credits you have not used
- Purchases made on or after 7.10.2026: unspent credits are refundable on request within 180 days of purchase, to the original payment method.
- Earlier purchases: unspent credits remain refundable at any time.
- A purchase is refunded in full or not at all. A single credit is refundable if it has not been spent. A multi-credit pack (for example the 5-project pack) is sold as one discounted bundle: it is refundable only if none of its credits has been spent. Once you spend the first credit from a pack, the rest of that pack is no longer refundable (the credits stay in your account and never expire).
Credits already spent on a project
A credit is spent when you start or upgrade a project. Starting a project opens its 20-day delivery window, puts your gallery live and lets viewers access their photos, so credits spent on a started project are not refundable. When you buy, you confirm that any statutory right of withdrawal you may have for a project ends once that project starts.
If something went wrong
If you were charged twice or by mistake, we will refund the extra or mistaken payment. If a verified technical failure on our side prevented the delivery of your photos and we could not fix it, we will re-credit the credit you spent or refund the price you paid for that credit (for a pack, the pack price divided by the number of credits). That is our remedy for such a failure; it does not extend to other losses (see section 14 of the Terms).
Credits from referrals and gift codes
Credits you received through a referral or a gift code are promotional. They have no cash value, cannot be refunded and cannot be transferred.
How to ask for a refund
Ask before you delete your account. Deleting your account deletes your credit balance and history, so we can no longer check which credits are unspent, and credits that were not refunded before deletion are forfeited.
Email info@fotoflo.co from the address on your Fotoflo account, saying which payment or how many credits you want refunded. We confirm the refund and send it no later than 14 days after we agree to it. Refunds can only go to the original payment method: we cannot pay to another account or by cash, or to a card that your bank no longer accepts. Payments are processed by Stripe; currency conversion and any bank fees are set by your card issuer, and the money usually reaches your account within a few business days.
Fotoflo is operated by Ventured Oy (business ID 2654364-4), Erkinkuja 11, 04420 Järvenpää, Finland.