1. The service and these Terms
Fotoflo is a photo-delivery platform for photographers. The Fotoflo desktop app watches a folder on your computer and uploads the photos you export into it to a project. Fotoflo then generates QR codes and PIN codes so the people you photographed ("viewers") can open a client gallery page and view or download their photos.
These Terms form the agreement between you and Ventured Oy (business ID 2654364-4), Erkinkuja 11, 04420 Järvenpää, Finland ("Fotoflo", "we", "us"). They include, and you accept, our Privacy Policy, our Data Processing Addendum and our Refund Policy. By creating an account or using the service you agree to them as the photographer and account holder.
2. Professional use and eligibility
Fotoflo is intended for use in the course of a business or profession, including by self-employed photographers. By creating an account you confirm that you are using Fotoflo for business or professional purposes. If you create the account for a company, you confirm that you are authorised to bind it.
You must be at least 13 years old to create an account. If you are under 18, you confirm that a parent or guardian allows you to use the service and to make purchases. We close an account if we learn that its holder is under 13. Viewers who open a gallery do not need an account.
If, despite the above, the law treats you as a consumer, nothing in these Terms limits the rights that law gives you and that cannot be waived by contract.
3. Your account
You give us accurate information and keep it up to date. You keep your sign-in details secret and are responsible for everything done through your account. Tell us promptly at info@fotoflo.co if you think someone else has access to it.
4. Pricing, credits and payments
Fotoflo is pay-per-project, not a subscription: nothing renews automatically (see Pricing). Each account gets two free Trial projects (each up to 20 photos, open for 7 days, downloads watermarked and limited to 1200 pixels, no card required). Beyond that you buy credits in packs — a Single project (€8, unlimited photos at full resolution, open for 20 days) or a 5-project pack (€30, €6 per project). One credit is spent only when you start or upgrade a project, not when you upload photos to your account. A Trial project can be upgraded to a full project at any time for one credit, without re-uploading. Credits do not expire.
Prices include VAT where it applies. Payments are processed by Stripe. We may change prices for future purchases; a price change never affects credits you have already bought.
Credits granted through referrals or gift codes are promotional, have no cash value and cannot be transferred.
5. Refunds and right of withdrawal
Our Refund Policy is part of these Terms. In short:
- Because starting a project immediately opens its 20-day delivery window, credits that have been spent on a started project are not refundable.
- For purchases made on or after 7.10.2026, unspent credits are refundable within 180 days of purchase. A purchase is refunded only in full, and only if none of the credits it granted has been spent; a multi-credit pack that has been partly used is not refundable. Purchases made before 7.10.2026 stay refundable at any time for as long as their credits are unspent.
- If you are a consumer in the EU despite section 2, you have a statutory right to withdraw from a distance purchase within 14 days, unless the service has started. Starting a project is the point at which we begin providing the service to you: your gallery goes live and viewers can access their photos. When you buy, you confirm that your right of withdrawal ends for a project once it starts.
To ask for a refund, email info@fotoflo.co from the address on your account, before you close or delete it (see section 16).
6. Project validity, and Fotoflo is not a backup service
Each project stays active for 20 days after it starts (Trial projects: 7 days). Viewers download their photos during that window. After it closes the project is locked and no longer accessible to you or to viewers, and the photo files are deleted from our storage a few days later. Photos a viewer already downloaded remain theirs. We do not guarantee extensions to the delivery window.
Fotoflo is a transient photo-delivery tool. It is not an archive, cloud-storage or backup service. You must keep your own permanent copies of everything you upload, on your own devices or storage, and must not rely on Fotoflo to keep your files. We are not responsible for files that are lost, deleted or corrupted.
7. Your content and your responsibilities
You keep ownership of every photo you upload. You are responsible for the photos you upload and deliver. You confirm that:
- you own them or have all the rights needed to upload and share them;
- you have obtained every permission and consent the law requires from the people shown in them, including from a parent or guardian where a person photographed is a minor; and
- your use of Fotoflo, including any contact details you collect from viewers through the optional contact form, complies with applicable law, including data protection and marketing law.
Where you process personal data of other people with Fotoflo (for example photographs of identifiable people, or viewers' contact details), you are the data controller and we act as your data processor, as set out in section 12.
8. Acceptable use
You may not use Fotoflo to upload or deliver:
- content that is unlawful, including child sexual abuse material (which we report to the authorities);
- content that infringes someone else's copyright, privacy, publicity or other rights;
- images taken or shared without the consent of the people in them where consent is required; or
- content that harasses, threatens or defames anyone.
You also may not interfere with or overload the service, try to reach other people's galleries, accounts or access codes, circumvent PIN codes or usage limits, or use Fotoflo to send unsolicited marketing.
9. Licence to Fotoflo
You grant Fotoflo a limited, non-exclusive, worldwide licence to host, store, copy, process (for example resize, watermark Trial downloads and create previews and thumbnails) and deliver your content, and to use our service providers for those purposes, solely to operate the service for you. The licence ends when the content is deleted, except for copies that cannot yet be removed from our providers' systems, which are removed in the ordinary course. Fotoflo does not claim ownership of any content you upload or deliver.
10. Reporting content, takedowns and moderation
How to report. Anyone can report a gallery or photo that infringes their rights or is unlawful, using our report form or by email to info@fotoflo.co. A good report says what is reported and where (the web address), explains why it is unlawful or infringing, gives the reporter's name and email address, and states that the reporter believes in good faith that the report is accurate and, for a copyright report, that they are the rights holder or authorised to act for them.
What we do. Reports are reviewed by a person. We do not decide on reports using automated tools, and we do not review uploaded content in advance. Where content is unlawful or breaks these Terms we may remove it, disable access to it, restrict features, or suspend or close the account, with or without notice to the account holder where needed to prevent harm or when the law requires. We may tell the account holder about a report and its substance so that they can respond.
Reasons and complaints. When we remove or disable content or suspend an account because of a report or a breach of these Terms, we tell the account holder what we did and why, unless the law prevents us. If you think we made a mistake, reply to that message or write to info@fotoflo.co within 6 months and explain why; a person who was not involved in the first decision will look at it again. You may also go to court, or to any out-of-court dispute settlement body you are entitled to use.
Counter-response. If content was removed after a copyright report, the account holder may send us a response explaining why the removal was a mistake. We pass it to the reporter. If the reporter does not show that they are pursuing the matter within 14 days, we may restore the content.
Repeat infringers. We close the accounts of users who repeatedly infringe the rights of others.
Authorities. We may report suspected serious crimes involving a threat to life or safety to the competent authorities. Authorities and users can contact us at info@fotoflo.co, which is our single point of contact for the purposes of the EU Digital Services Act.
11. Viewers
Galleries are shared by photographers. When you open a gallery as a viewer, the photographer — not Fotoflo — decides what is shared and under which rights, and downloaded photos remain subject to the photographer's rights and applicable law. Fotoflo is not a party to the arrangement between a photographer and the people they photograph. See the Privacy Policy for how viewers' data is handled. If a photo should not be there, contact the photographer first, or use the report form.
12. Personal data
For data about you as an account holder, Fotoflo is the controller (see the Privacy Policy). For personal data that you upload or collect through Fotoflo about other people, you are the controller and Fotoflo is your processor. Our Data Processing Addendum applies to that processing and is part of these Terms. If the two conflict on the processing of personal data, the Data Processing Addendum prevails.
13. Availability and changes to the service
Fotoflo is provided on an "as is" and "as available" basis. We work to keep it running but do not promise uninterrupted or error-free operation, and we may change, suspend or discontinue features, with reasonable notice where practical.
14. Disclaimer and limitation of liability
To the maximum extent permitted by applicable law: (a) Fotoflo gives no warranties of any kind, express, implied or statutory, including merchantability, fitness for a particular purpose and uninterrupted availability; (b) Ventured Oy is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, business opportunities, data, goodwill or reputation; and (c) our total liability for all claims arising out of or relating to these Terms or the service is limited to the greater of (i) the amount you paid to Fotoflo in the 12 months before the event giving rise to the liability and (ii) €50.
We are not responsible for the content you upload, for how your clients, viewers or the people you photograph use downloaded files, or for any contact details collected through the service.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, such as liability for intent or gross negligence, for death or personal injury, or any mandatory statutory rights.
15. Indemnification
You agree to defend, indemnify and hold harmless Ventured Oy and its directors, officers, employees and contractors from and against third-party claims, and the resulting liabilities, damages, losses, fines and reasonable costs (including legal fees), arising out of or related to: (a) the content you upload, store or deliver through Fotoflo; (b) any claim that your content infringes or violates copyright, trademark, trade secret, privacy, publicity, moral or other rights; (c) your failure to obtain permissions, releases or consents from people shown in your photos, or from their parents or guardians; (d) your collection or use of viewers' contact details obtained through Fotoflo; or (e) your breach of these Terms or applicable law.
We will tell you promptly about a claim, you may control its defence, and we may take part with our own counsel at our own cost. You may not settle a claim in a way that imposes obligations on us without our written consent.
16. Suspension and termination
You may stop using Fotoflo and close your account at any time; you can delete your account in the app, which deletes your projects and files. We may suspend or terminate an account that violates section 8 or section 10, or that creates a security or legal risk, and we may close accounts that have been unused for a long time after notifying you. If you have unspent credits that are eligible for a refund, you must request the refund under our Refund Policy before you close or delete your account. Deleting your account deletes your credit balance and history, so credits that were not refunded before deletion are forfeited. Sections that by their nature should survive termination (including sections 6, 14, 15, 19) survive.
17. Changes to these Terms
We may update these Terms. We will tell you about material changes by email or in the app before they take effect, and ask you to accept the updated Terms when you next sign in. If you do not agree, you may close your account. The "Last updated" date shows the current version.
18. General
These Terms, with the documents they include, are the entire agreement between you and Fotoflo about the service. If a provision is found unenforceable, the rest stays in force. Our not enforcing a right is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours to a successor of our business. We are not liable for delay or failure caused by events beyond our reasonable control. We may give you notices by email or in the app, and you give us notices at info@fotoflo.co. The English version of these Terms prevails over any translation.
19. Governing law and disputes
These Terms, and any dispute or claim arising out of them, are governed by the laws of Finland, without regard to its conflict-of-law rules. Except where mandatory law gives you the right to bring a claim elsewhere or assigns the dispute to a particular court: (a) disputes that cannot be settled amicably are settled exclusively by the District Court of Helsinki (Helsingin käräjäoikeus), Finland, or, where mandatory law assigns a matter to another Finnish court (for example the Market Court in intellectual-property matters), by that court; and (b) to the extent permitted by law, any dispute is conducted only on an individual basis and not as a class, consolidated or representative action.
20. Contact and company information
Fotoflo is operated by Ventured Oy, business ID 2654364-4, Erkinkuja 11, 04420 Järvenpää, Finland. Email: info@fotoflo.co.